How to order medicine

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PlatinumRx offers affordable and safe medicines. As a customer, you can enjoy complete transparency to ensure you get the best price.

To order medicine on, you can either search for the prescribed medicine or upload the prescription. You can also call us at +91 96069 73756 for assistance. We will recommend the best substitute for you to order. Enter the patient's details and shipping address. You can upload new prescriptions or choose from past prescriptions. If you don't have a prescription, you can receive a free tele-consultation from us. Choose a suitable payment method. It’s that simple.

Yes, substitute medicines are safe and as effective as doctor prescribed medicines. They contain the same drug salts and are manufactured according to the same quality standards as all other medicines. The medicine manufacturing facilities are WHO-GMP certified.Good Manufacturing Practice (GMP) ensures only good quality products are manufactured.
At PlatinumRx, we offer only branded substitutes from top brands like Cipla, Abbott, etc.

PlatinumRx eliminates middlemen and directly sources medicines from distributors/manufacturers to provide the best possible deal.

We have curated the best substitute medicine per salt composition to make it easier for you to choose from a wide range of medicines.

We have a large inventory of medicines. In case you don't find what you're looking for, you can contact us at, call us at+91 96069 73756, or request your medication on the website.

Delivery charges are applied to orders below a certain amount. You'll be able to see the details on the order summary page. Increase the overall order amount to qualify for Free Delivery.

To cancel an order, go to your order details page on the PlatinumRx website or call our customer care at +91 96069 73756 before it is marked as "Out for Delivery". You can also refuse the order at the time of delivery, and a refund will be processed as per the refund policy.

Our qualified doctors personally speak to you to understand your detailed medical profile, ensuring you get the right medication for yourself.

We accept the following payment options:

  • Credit Card
  • Debit Card
  • Net Banking
  • Digital Wallets (such as Paytm)
  • Cash on Delivery (COD)

To process a return request, please raise a ticket by calling our inbound number within 7 days of delivery. No returns will be entertained beyond 7 days from the date of delivery.

Once the pick-up is completed and the product is verified by the us/seller, a refund will be initiated. Verification of the product may take 8-10 days from the time of pick up from your address. The refund will be processed back to your original payment source within 7-10 business days of verification.

The following products are not eligible for return:

  • Opened, partially used, or disfigured products. Please check the package carefully at the time of delivery for any damage.
  • Products with tampered packaging and/or packaging box and/or packaging seal. Please check the package carefully at the time of delivery for any damage.
  • Non-returnable products.
  • Missing accessories/freebies delivered with the product.
  • Products without a serial number/UPC number/barcode affixed, which was present at the time of delivery.
  • Any damage/defect not covered under the manufacturer's warranty.